Terms and Conditions
These terms and conditions apply to customers located in the UK ("Customers") who access the Sam’s Magical Threads website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.
These are the terms and conditions of Sams Magical Threads, which is the company that sells goods to Customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.
Sam’s Magical Threads registered address is 5 Kent Close, Worksop, Nottinghamshire, S81 0RT.
If you have any questions about the Website please contact samsmagicalthreads@gmail.com
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How to order
1. Select the goods you require from the Website and click 'Add to bag';
2. Choose the quantity of goods you wish to purchase from Sam’s Magical Threads
3. Review your bag making sure all specifications such as size (see our sizing chart or contact us) and colour fit your requirements, then click "Secure Checkout";
4. If you are a new user you will need to enter an email address and create a username and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address;
5. Once you have set up an account, you will be directed to the (shipping confirmation / delivery options) page where you may enter voucher codes, delivery, and vary delivery and/or billing addresses.
6. You will then proceed to the secure payment page where you may select the payment type and complete your order.
By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.
How the contract for the goods is formed between you and Sam’s Magical Threads
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
After placing your order you will receive an email confirming that it has accepted your order when your order has been processed and is ready for delivery. When an order has been submitted to the website we retain the right to cancel the order for any reason, although we will endeavor to tell you the reason without delay
Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract
Once Sam’s Magical Threads accepts your order, a contract to purchase the goods from Sam’s Magical Threads takes effect between you and Sam’s Magical Threads.
The contract to sell goods to you only relates to those goods listed in the confirmation email.
In the event of us not being able to fulfill your order we will immediately refund.
Our goods
Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied as they are each individually handmade.
In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Goods which appear on the Website are subject to availability
Prices for goods on the Website appear on the product pages and include all applicable taxes.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.
Sam’s Magical Threads is under no obligation to sell incorrectly priced goods to you at the incorrect price.
Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.
Ex display
Any goods showing ex display on the image are heavily marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks.
Data protection and privacy
Any personal information provided to us will be processed in accordance with our privacy policy.
Method of payment
You may pay by VISA, VISA Debit, VISA Electron, PayPal.. Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.
Fraud Prevention
To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal and perpetrators will be prosecuted.
UK Delivery
Delivery costs are additional to the displayed price and vary the quantity/weight of goods ordered.
If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Delivery times depend on the delivery service selected and the types of goods ordered. Sam’s Magical Threads always aims to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 7 days for stock goods unless specifically agreed by Sam’s Magical Threads with you.
Sam’s Magical Threads will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods.
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
Next Day Delivery
If your goods are over the value of £50 Next Day Delivery will be your delivery method.
Next Day Delivery is not available for certain areas of the UK including the Highlands and the Channel Islands. If the delivery destination is located in an area where Next Day is not available, your order will be delivered as soon as possible.
Delivery of Pre-Order Items
If you pre-order goods, the expected delivery will vary. A expected delivery date will be set out with the pre-order
Returns and exchanges
You can cancel the Contract except for any Goods which are made to your special requirements (the Returns Right) by telling us no later than 14 calendar days from the day the Contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods. This Returns Right is different and separate from the Cancellation Rights below.
1) Cancelling your online order within the cooling off period
You have 14 days to change your mind from the day after you receive your order.
a) Can I cancel any item that I order?
You can cancel any item ordered online in accordance with the terms in this section apart from:
• personalised or bespoke items;
• any items like swimwear, underwear & lingerie that for health protection or hygiene reasons cannot be returned
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.
b) When do I have to cancel my order by?
Your cancellation period ends 14 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you) or you collect your items from one of our stores (UK Mainland only). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).
c) How do I notify you that I want to cancel my order?
You can cancel by sending an email to samsmagicalthreads@gmail.com, or by post to
Sam’s Magical Threads, 5 Kent close, Worksop, Nottinghamshire, S81 0RT
You need to give Sam’s Magical Threads a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
d) How do I send my items back?
You must return your items by post to Sam’s Magical Threads, 5 Kent Close, Worksop, Nottinghamshire, S81 0RT. No later than 14 days after the day on which you informed Sam’s Magical Threads that you would like to cancel your order. Any returns are at your own risk. For your protection, Sam’s Magical Threads recommends that you return your items via registered post.
You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. undamaged upon return.
e) How much money will be refunded to me?
Sam’s Magical Threads. will refund you in full, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.
If you are returning all items in your order, Sam’s Magical Threads. will not refund the cost of the initial delivery, unless faulty, but only up to the cost of the standard delivery charge. Sam’s Magical Threads. will not refund any Next Day, other premium components of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.
Sam’s Magical Threads. will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day Sam’s Magical Threads the items you are returning back from you. If you received a free gift with your order, and you do not wish to send back the free gift in the same condition it was sent in, the full cost of this gift will be deduced from your refund amount.
2) Items that are incorrect or require exchange
Please clearly state the reason for return and whether you require a refund or exchange.
The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return, and sent to Sam’s Magical Threads at your own cost and risk.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Sam’s Magical Threads may have a right of action against you for compensation. This applies to all items that are returned.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Sam’s Magical Threads has received back. If a refund or reimbursement is payable to you, Sam’s Magical Threads. will transfer the money using the same method originally used by you to pay for your purchase.
3) Defective items
In the unlikely event that you receive a defective product, you will be entitled to one of the following solutions:
1. within 30 days* of receiving the defective item, you can choose to receive either:
• a repair or replacement; or
• a full refund.
2. if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).
3. if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:
• keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Sam’s Magical Threads depending on what is reasonable in the circumstances); or
• return the defective item and claim a refund (but note that if you have had the goods for more than 2 months, this refund may be reduced to take account of any use you have had from the goods).
Returns address
Sam’s Magical Threads advises that you send items back via registered post. The return address is:
Sam’s Magical Threads
5 Kent Close
Worksop
Nottinghamshire
S81 0RT
Sam’s Magical Threads will examine the returned items and notify you of your refund or repair or replacement via e-mail within a reasonable period of time.
Sam’s Magical Threads. will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day Sam’s Magical Threads that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).
Sam’s Magical Threads will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Sam’s Magical Threads will not refund any Next Day, Express or other premium component of delivery.
If you have a query about returning goods, please contact us
Warranty and limitation of our liability
If Sam’s Magical Threads fails to comply with these terms and conditions, Sam’s Magical Threads shall only be liable to you for the purchase price of the goods
Sam’s Magical Threads will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
Events outside our control
Sam’s Magical Threads will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Sam’s Magical Threads reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Sam’s Magical Threads reasonable control and includes (without limitation) the following
(a) Strikes, lock-outs or other industrial action;
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) Impossibility of the use of public or private telecommunications networks; or
(f) The acts, decrees, legislation, regulations or restrictions of any government.
In the event of a Force Majeure Event, Sam’s Magical Threads performance is deemed to be suspended for the period that the Force Majeure Event continues, and Sam’s Magical Threads will have an extension of time for performance for the duration of that period. Sam’s Magical Threads will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.
Written communications
Applicable laws require that some of the information or communications Sam’s Magical Threads sends to you should be in writing. By accessing the Website, you accept that communication with Sam’s Magical Threads will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Sam’s Magical Threads provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Sam’s Magical Threads., or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
Complaints
Sam’s Magical Threads takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.
For complaints relating to orders placed through the Website please email samsmagicalthreads@gmail.com. To assist Sam’s Magical Threads. in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
Our right to vary these terms and conditions
Sam’s Magical Threads reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Sam’s Magical Threads unless:-
• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
Governing law and jurisdiction
These terms and conditions shall be subject to English law.
The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.
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